“CABIN CREW MINDSET & CUSTOMER SERVICE SKILLS” WORKSHOP

CLUJ-NAPOCA, 8-10 si 18-20 DecemberWorld-class NG Cabin Crew First Generation

Are you ready to be part of an interactive aviation workshop that will change your perception about the Cabin Crew job? Are you ready to build up for yourself a flight attendant attitude? If the answer is “YES”, we invite you to be part of the 3 days “CABIN CREW MINDSET & CUSTOMER SERVICE SKILLS” workshop, organized by World Class NG Cabin Crew.

Safety equipement visualizingDAY 1 – Cabin Crew Mindset

  • Be introduced into the aviation field and clarify rumors that can affect your career as cabin crew;
  • Get information about European and Arabic airlines’ profiles and expectations;
  • Cabin Crew jargon;
  • Find out valuable information regarding Cabin Crew duties and job attributes;
  • How to manage Safety, Security and First Aid issues as Cabin Crew;
  • How to improve your Cabin Crew skills, duties and job attributes;
  • How to go from a “No idea” to a “Solved idea”;
  • Hands on in-flight safety situation session;
  • Revision;
  • Questions and Answers session;
  • Feedback and recommendation.

DAY 2 – Customer Service Skills  Customer Service Skills Training

  • Passengers’ expectations regarding service on board;
  • Cabin crew cultural awareness;
  • How to manage onboard service in First, Business and Economy class;
  • Cabin Crew lingo regarding in-flight service;
  • Service mind skills and attributes;
  • Wine presentation by our trainer, Nicoleta Gherman;
  • Wine tasting and food pairing;
  • Onboard service tools, types, and menus;
  • Revision;
  • Questions and Answers session;
  • Feedback and recommendation.

Customer Service Skills TrainingDAY 3 – Hands-on Customer Service session

  • How to promote airlines’ products;
  • How to solve different in-flight situations;
  • Customer-facing issues;
  • Creativity and public speaking session;
  • Personal development and goal oriented strategy;
  • Written and oral examination;
  • Questions and Answers session;
  • Feedback and recommendation;
  • International Cabin Crew Day Celebration – only for the workshop that will take place in Bucharest (special guests from aviation will be invited).

Duration: 3 days (8 hours daily)

Workshop Fee: 220 euro (or 950 RON for payments in the local currency). In order to book a place and get more information about the payment, call us on +40729797964 or send us an email to worldclasscrew@yahoo.com

 
 
For more details, you can contact us by phone no. +40729797964 or by 
e-mail: worldclasscrew@yahoo.com
See you soon!

About the trainer

Trainer Gherman Nicoleta

Nicoleta Gherman is a certified trainer with over 17 years of experience in the aviation field as a Cabin Services Director, Purser, Cabin Crew, trainer, recruiter, and aviation journalist. She worked for more than 10 years for a 5-star airline in the Middle East, out of which 5 years she had a supervisory position. During this time she acknowledged world-class skills in coaching and mentoring the young generation ready to set high goals.

Four years ago she dedicated herself to a new chapter in her career growth and that is providing high-quality training and guidance towards the commercial and private aviation. In 2013 her dream of being a trainer came true, by creating, producing and teaching the first preparation course held in Romania for the ones attending the cabin crew interviews. Mrs. Gherman dedicated over 100 articles to her passion, which is aviation, and took part in some recruiting events. All in all, up to now she did prepare around 1300 trainees during different projects, many of them already flying for over 30 airlines across Europe and the Middle East.

We are sure that Nicoleta Gherman is more than ready to provide top quality training for cabin crew future professionals and prepare you for success, in order to fulfill your dream of being a world-class cabin crew member.